Contact and Call Centre Outsourcing Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Size, Share & Trends, Drivers, Restraints, Opportunities, Manufacturer, Applications, And Segments

  • AMR-1065815
  • May 2021
  • Telecommunications and Wireless
  • 133 Pages
The global Contact and Call Centre Outsourcing market research report provides complete study and detail analysis of the market. This study includes forecast analysis of the market which is based on global and regional level, whereas the research reports the provides forecast data from 2020-2028 and historic of 2018 and 2019. All the values are based on revenue USD Million. Moreover, the market research report describes various segments of the Contact and Call Centre Outsourcing market based on its types, applications and end-use industry. The applications of the market are explained in different industry verticals with reference to major countries across the globe. Along with this, the research report also covers all the major players that are operating in the global Contact and Call Centre Outsourcing market. These major players of the market are further studied and analyzed based on various parameters, such as annual market revenue, annual sales of the company, marketing strategy, historic growth and shipment volumes. Based on all the company’s insights, the market research analyst also suggests business strategy and marketing plans for improving the market position of existing participants of Contact and Call Centre Outsourcing market.
 
Report Parameters Details of Parameter
Market Size xx Million
Based Year 2020
Forecast Period Covered 2020 – 2028
Units for value Revenue in USD million and CAGR from 2020 to 2028
Covered Segments Component, Types, Applications, End-Users, and more.
Companies Covered Alorica Inc, Arvato, Atento, Comdata Group, DATAMARK INC, Merchants SA (Pty) LTD, Sitel Group, Sykes Enterprises, Incorporated, Teleperformance, Teletech Holdings
Region Covered North America, Europe, Asia Pacific, Latin America, Middle East and Africa

COVID-19 Impact Analysis
The analysis of covid-19 is based on the impact of the current pandemic situation on market scenarios. This includes impact of covid-19 outbreak on overall revenue, market segments as well as regional market. The report also puts light on detailed impact analysis by taking into consideration all the government policies imposed during the pandemic situation, temporary shutdown of manufacturing units, current state of supply chain and distributors, and its future impacts on the growth of overall market. The market study will assist user to understand the global demand and impose strategic business plans to compete with the peers.

Apart from this, the market research report also covers drivers and restraints for the global Contact and Call Centre Outsourcing market and their impact on the demand and supply during the forecast period. Along with this, the research report also provides Contact and Call Centre Outsourcing market trends and opportunities that are based on regional and global level. Furthermore, the market research report also provides the major distributors and manufacturers that are operating in all the key region across the world. The researched data provided in the report is widely used by various industry players to strengthen their distribution channel and improve the geographical reach. In addition, the report also covers all the major players of the global Contact and Call Centre Outsourcing market and its key offerings and solutions. The report also provides recent mergers and acquisitions of these key players.

The data which is provided in the market research report is analyzed and evaluated with the help of various marketing tools, such as SWOT analysis, Poster’s Five Force analysis, PESTEL analysis, value chain analysis, player positioning analysis and market share analysis. Therefore, this analysis tools helps the analyst to evaluate the Contact and Call Centre Outsourcing market based on various parameters such as capital investments, impact of consumer’s preferences, economies of scale, manufacturing rights and patents, existing distribution channels, switching costs, government regulations and brand loyalty.

Major Key Players for Global Contact and Call Centre Outsourcing Market:
The Contact and Call Centre Outsourcing market research report offers the company profile of major key players including progress trends, competitive landscape breakdown, and key in regions development status. Alorica Inc, Arvato, Atento, Comdata Group, DATAMARK INC, Merchants SA (Pty) LTD, Sitel Group, Sykes Enterprises, Incorporated, Teleperformance, Teletech Holdings

Contact and Call Centre Outsourcing Market Segment Analysis:
by Type
Contact Center
Call Center
Outsourcing Type
On-shore
Off-shore
Near Shore
Industry Vertical
BFSI
IT and Telecom
Manufacturing
Transport and Logistics
Healthcare and Pharmaceutical
Others

Geographic Coverage for Contact and Call Centre Outsourcing Market:
The market research report on global Contact and Call Centre Outsourcing market offers complete analysis across various regions across the world. The Contact and Call Centre Outsourcing market is distributed into various regions such as North America, Europe, Asia Pacific, Latin America and Middle East and Africa. The global leading market share as per the region is evaluated after considering Contact and Call Centre Outsourcing market revenue, sales, shares, recent developments, innovations and growth rates. This section of regional analysis provides widespread evaluation of the industry from various countries and regions.

North America Contact and Call Centre Outsourcing Market Value and Forecast
  • US
  • Canada
Europe Contact and Call Centre Outsourcing Market Value and Forecast
  • UK
  • Germany
  • France
  •  Rest of Europe
Asia Pacific Contact and Call Centre Outsourcing Market Value and Forecast
  • China
  • Japan
  • India
  • Rest of Asia Pacific
Latin America Contact and Call Centre Outsourcing Market Value and Forecast
  • Mexico
  • Brazil
  • Rest of Latin America
Middle East and Africa Contact and Call Centre Outsourcing Market Value and Forecast
  • GCC Countries
  • South Africa
  • Rest of Middle East and Africa


Key highlights of the Contact and Call Centre Outsourcing market report:
  • The report provides key trends of the global Contact and Call Centre Outsourcing market
  • The report also covers consumer preferences and current industry growth
  • Key products or solutions offered by the main players in the Contact and Call Centre Outsourcing industry
  • The report covers all the recent developments of the Contact and Call Centre Outsourcing market and helps to provide current industry updates
  • The report covers a detailed look over the global Contact and Call Centre Outsourcing Industry and provides with significant actionable insights
  • The Contact and Call Centre Outsourcing market estimation from 2020-2028 and historical data for 2018 and 2019
  • The market study also provides data on changing market dynamics, market intelligence, current and future market trends
  • The report also analyses the microeconomic and macroeconomic factors that are affecting the global Contact and Call Centre Outsourcing market
  • In-depth analysis of the market’s competitive landscape and detailed information about the vendors
  • The report also offers key market drivers, restrains, trends and opportunities with present and future impact on the market
  • Detailed information about the major players or manufacturers of the global Contact and Call Centre Outsourcing market
  • Comprehensive analysis of the Contact and Call Centre Outsourcing market segments based on its types, applications and end-use industry
Key Analytical Areas:
The report aims to offer a complete solution to various businesses operating in the Contact and Call Centre Outsourcing market in making strategic decisions based on credible information and actionable insights. Thereby, the report covers various aspects of your requirements such as industry overview, market dynamics, regional analysis and competitive landscape. The report aims to provide insights to businesses in the Contact and Call Centre Outsourcing market for numerous purposes such as:

     1. Strategic Decision Making:
With the help of this report, key decision makers can quickly analyze and identify growth opportunities in terms of numerous segments across various geographical regions. Thereby, this report enables organizations to identify and make strategic investments in specific market segments in order to gain maximum return on investment.

      2.  Actionable Insights:
The report offers a deep dive into how companies are leveraging market conditions to make the most in the Contact and Call Centre Outsourcing market. Thereby, the report offers numerous actionable insights into the best practices and key success factors relevant in the Contact and Call Centre Outsourcing market. Using the insights included in the report, businesses can make quick decisions to achieve success in business operations.

      3. Competitive Snapshot:
In addition, to detailed information on the companies operating in the Contact and Call Centre Outsourcing market, the report also includes a competitive snapshot of all the companies covered in the report. Thereby, this offers a visual representation of how all the companies stand comparatively based on their competencies, geographic presence, market hold, years of operations, employee and financial strength, among others.

Manufacturers and Segments

  • Alorica Inc
  • Arvato
  • Atento
  • Comdata Group
  • DATAMARK INC
  • Merchants SA (Pty) LTD
  • Sitel Group
  • Sykes Enterprises, Incorporated
  • Teleperformance
  • Teletech Holdings
  • Contact Center
  • Call Center
  • BFSI
  • IT and Telecom
  • Manufacturing
  • Transport and Logistics
  • Healthcare and Pharmaceutical
  • Others

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1. Preface
     1.1. Report Scope and Description
     1.2. Research Methodology
          1.2.1. Phase I-Secondary Research
          1.2.2. Phase II-Primary Research
          1.2.3. Phase II-Expert Panel Review
          1.2.4. Assumptions
          1.2.5. Approach Adopted

2. Executive Summarysegment Form
     2.1. Global Contact and Call Centre Outsourcing Market Snapshot
          2.1.1. Global Contact and Call Centre Outsourcing Market By Type,2019
               2.1.1.1.Contact Center
               2.1.1.2.Call Center
          2.1.2. Global Contact and Call Centre Outsourcing Market By Industry Vertical,2019
               2.1.2.1.BFSI
               2.1.2.2.IT and Telecom
               2.1.2.3.Manufacturing
               2.1.2.4.Transport and Logistics
               2.1.2.5.Healthcare and Pharmaceutical
               2.1.2.6.Others
          2.1.3. Global Contact and Call Centre Outsourcing Market By End-use,2019
          2.1.4. Global Contact and Call Centre Outsourcing Market By Geography,2019

3. Global Contact and Call Centre Outsourcing Market Dynamics
     3.1. Market Overview
     3.2. Market Inclination Insights Analysis
     3.3. Drivers
     3.4. Challenges
     3.5. Future Prospects
     3.6. Impact Analysis of Drivers and Challenges During the Forecast Period, (2020-2028)

4. Global Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028 
     4.1. Overview
          4.1.1. Market Share Analysis By Type, 2019 vs.2028
          4.1.2. Attractive Investment Proposition By Type, 2020
     4.2. Global Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028

5. Global Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028 
     5.1. Overview
          5.1.1. Market Share Analysis By Industry Vertical, 2019 vs.2028
          5.1.2. Attractive Investment Proposition By Industry Vertical, 2020
     5.2. Global Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028

6. Global Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028 
     6.1. Overview
          6.1.1. Market Share Analysis By End-use, 2019 vs.2028
          6.1.2. Attractive Investment Proposition By End-use, 2020
     6.2. Global Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028

7. Global Contact and Call Centre Outsourcing Market Size (US$), By Geography, 2018 – 2028
     7.1. Overview
          7.1.1. Market Share Analysis by Geography, 2019 vs. 2028
          7.1.2. Attractive Investment Proposition by Geography, 2020
     7.2. North America Contact and Call Centre Outsourcing Market Analysis, 2018 – 2028 
          7.2.1. North America Contact and Call Centre Outsourcing Market Size (US$), By Country, 2018 – 2028 
               7.2.1.1. U.S.
               7.2.1.2. Canada
          7.2.2. North America Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028
          7.2.3. North America Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028
          7.2.4. North America Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028
     7.3. Europe Contact and Call Centre Outsourcing Market Analysis, 2018 – 2028 
          7.3.1.  Europe Contact and Call Centre Outsourcing Market Size (US$), By Country, 2018 – 2028 
               7.3.1.1. U.K.
               7.3.1.2. Germany
               7.3.1.3. France
               7.3.1.4. Rest of Europe
          7.3.2. Europe Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028
          7.3.3. Europe Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028
          7.3.4. Europe Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028
     7.4. Asia Pacific Contact and Call Centre Outsourcing Market Analysis , 2018 – 2028
          7.4.1.  Asia Pacific Contact and Call Centre Outsourcing Market Size (US$), By Country, 2018 – 2028 
               7.4.1.1. China
               7.4.1.2. Japan
               7.4.1.3. India
               7.4.1.4. Rest of Asia Pacific
          7.4.2. Asia Pacific Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028
          7.4.3. Asia Pacific Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028
          7.4.4. Asia Pacific Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028
     7.5. Latin America Contact and Call Centre Outsourcing Market Analysis, 2018 – 2028 
          7.5.1.  Latin America Contact and Call Centre Outsourcing Market Size (US$), By Country, 2018 – 2028 
               7.5.1.1. Brazil
               7.5.1.2. Mexico
               7.5.1.3. Rest of Latin America
          7.5.2. Latin America Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028
          7.5.3. Latin America Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028
          7.5.4. Latin America Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028
     7.6. Middle East & Africa (MEA) Contact and Call Centre Outsourcing Market Analysis, 2018 – 2028 
          7.6.1.  MEA Contact and Call Centre Outsourcing Market Size (US$), By Region, 2018 – 2028 
               7.6.1.1. GCC Countries
               7.6.1.2. South Africa
               7.6.1.3. Rest of MEA
          7.6.2. MEA Contact and Call Centre Outsourcing Market Size (US$), By Type, 2018 – 2028
          7.6.3. MEA Contact and Call Centre Outsourcing Market Size (US$), By Industry Vertical, 2018 – 2028
          7.6.4. MEA Contact and Call Centre Outsourcing Market Size (US$), By End-use, 2018 – 2028

8. Company Profiles
     8.1. Competitive Analysis 
     8.2. Market Positioning of Key Vendors 
     8.3. Key Strategies adopted by the Leading Players
     8.4. Key Contact and Call Centre Outsourcing Providers
        8.4.1 Alorica Inc
                8.4.1.1 Business Description
                8.4.1.2 Alorica Inc Geographic Operations
                8.4.1.3 Alorica Inc Financial Information
                8.4.1.4 Alorica Inc Product Positions/Portfolio
                8.4.1.5 Alorica Inc Key Developments
        8.4.2 Arvato
                8.4.2.1 Business Description
                8.4.2.2 Arvato Geographic Operations
                8.4.2.3 Arvato Financial Information
                8.4.2.4 Arvato Product Positions/Portfolio
                8.4.2.5 Arvato Key Developments
        8.4.3 Atento
                8.4.3.1 Business Description
                8.4.3.2 Atento Geographic Operations
                8.4.3.3 Atento Financial Information
                8.4.3.4 Atento Product Positions/Portfolio
                8.4.3.5 Atento Key Developments
        8.4.4 Comdata Group
                8.4.4.1 Business Description
                8.4.4.2 Comdata Group Geographic Operations
                8.4.4.3 Comdata Group Financial Information
                8.4.4.4 Comdata Group Product Positions/Portfolio
                8.4.4.5 Comdata Group Key Developments
        8.4.5 DATAMARK INC
                8.4.5.1 Business Description
                8.4.5.2 DATAMARK INC Geographic Operations
                8.4.5.3 DATAMARK INC Financial Information
                8.4.5.4 DATAMARK INC Product Positions/Portfolio
                8.4.5.5 DATAMARK INC Key Developments
        8.4.6 Merchants SA (Pty) LTD
                8.4.6.1 Business Description
                8.4.6.2 Merchants SA (Pty) LTD Geographic Operations
                8.4.6.3 Merchants SA (Pty) LTD Financial Information
                8.4.6.4 Merchants SA (Pty) LTD Product Positions/Portfolio
                8.4.6.5 Merchants SA (Pty) LTD Key Developments
        8.4.7 Sitel Group
                8.4.7.1 Business Description
                8.4.7.2 Sitel Group Geographic Operations
                8.4.7.3 Sitel Group Financial Information
                8.4.7.4 Sitel Group Product Positions/Portfolio
                8.4.7.5 Sitel Group Key Developments
        8.4.8 Sykes Enterprises, Incorporated
                8.4.8.1 Business Description
                8.4.8.2 Sykes Enterprises, Incorporated Geographic Operations
                8.4.8.3 Sykes Enterprises, Incorporated Financial Information
                8.4.8.4 Sykes Enterprises, Incorporated Product Positions/Portfolio
                8.4.8.5 Sykes Enterprises, Incorporated Key Developments
        8.4.9 Teleperformance
                8.4.9.1 Business Description
                8.4.9.2 Teleperformance Geographic Operations
                8.4.9.3 Teleperformance Financial Information
                8.4.9.4 Teleperformance Product Positions/Portfolio
                8.4.9.5 Teleperformance Key Developments
        8.4.10 Teletech Holdings
                8.4.10.1 Business Description
                8.4.10.2 Teletech Holdings Geographic Operations
                8.4.10.3 Teletech Holdings Financial Information
                8.4.10.4 Teletech Holdings Product Positions/Portfolio
                8.4.10.5 Teletech Holdings Key Developments

LIST OF TABLES

TABLE 1 Market Snapshot: Global Contact and Call Centre Outsourcing Market 
TABLE 2 Impact Indicators 
TABLE 3 Impact Analysis of Drivers and Restraints 
TABLE 4 North America Contact and Call Centre Outsourcing Market Revenue, By Type, 2018 – 2028 (US$ Mn) 
TABLE 5 North America Contact and Call Centre Outsourcing Market Revenue, By Industry Vertical, 2018 – 2028 (US$ Mn) 
TABLE 6 North America Contact and Call Centre Outsourcing Market Revenue, By End-use, 2018 – 2028 (US$ Mn) 
TABLE 7 Europe Contact and Call Centre Outsourcing Market Revenue, By Type, 2018 – 2028 (US$ Mn) 
TABLE 8 Europe Contact and Call Centre Outsourcing Market Revenue, By Industry Vertical, 2018 – 2028 (US$ Mn) 
TABLE 9 Europe Contact and Call Centre Outsourcing Market Revenue, By End-use, 2018 – 2028 (US$ Mn) 
TABLE 10 Asia Pacific Contact and Call Centre Outsourcing Market Revenue, By Type, 2018 – 2028 (US$ Mn) 
TABLE 11 Asia Pacific Contact and Call Centre Outsourcing Market Revenue, By Industry Vertical, 2018 – 2028 (US$ Mn) 
TABLE 12 Asia Pacific Contact and Call Centre Outsourcing Market Revenue, By End-use, 2018 – 2028 (US$ Mn) 
TABLE 13 Latin America Contact and Call Centre Outsourcing Market Revenue, By Type, 2018 – 2028 (US$ Mn) 
TABLE 14 Latin America Contact and Call Centre Outsourcing Market Revenue, By Industry Vertical, 2018 – 2028 (US$ Mn) 
TABLE 15 Latin America Contact and Call Centre Outsourcing Market Revenue, By End-use, 2018 – 2028 (US$ Mn)
TABLE 16 MEA Contact and Call Centre Outsourcing Market Revenue, By Type, 2018 – 2028 (US$ Mn) 
TABLE 17 MEA Contact and Call Centre Outsourcing Market Revenue, By Industry Vertical, 2018 – 2028 (US$ Mn) 
TABLE 18 MEA Contact and Call Centre Outsourcing Market Revenue, By End-use, 2018 – 2028 (US$ Mn)

LIST OF FIGURES

FIG. 1 Global Contact and Call Centre Outsourcing: Market Segmentation 
FIG. 2 Global Contact and Call Centre Outsourcing Market: Research Methodology 
FIG. 3 Top-Down and Bottom-up Approach 
FIG. 4 Global Contact and Call Centre Outsourcing Market, By Type, 2019 (US$ Mn) 
FIG. 5 Global Contact and Call Centre Outsourcing Market, By Industry Vertical, 2019 (US$ Mn) 
FIG. 6 Global Contact and Call Centre Outsourcing Market, By End-use, 2019 (US$ Mn) 
FIG. 7 Global Contact and Call Centre Outsourcing Market, By Geography, 2019 (US$ Mn) 
FIG. 8 Global Contact and Call Centre Outsourcing Market Revenue and Growth, 2018 – 2028, (US$ Mn) (Y-o-Y %)
FIG. 9 Attractive Investment Proposition 
FIG. 10 Market Positioning of Key Contact and Call Centre Outsourcing Providers, 2019
FIG. 11 Global Contact and Call Centre Outsourcing Market Revenue Contribution, By Type, 2019 & 2028 (Value %) 
FIG. 12 Global Contact and Call Centre Outsourcing Market Revenue Contribution, By Industry Vertical, 2019 & 2028 (Value %) 
FIG. 13 Global Contact and Call Centre Outsourcing Market Revenue Contribution, By End-use, 2019 & 2028 (Value %) 
FIG. 14 North America Contact and Call Centre Outsourcing Market Revenue, 2018 – 2028, (US$ Mn) 
FIG. 15 Europe Contact and Call Centre Outsourcing Market Revenue, 2018 – 2028, (US$ Mn) 
FIG. 16 Asia Pacific Contact and Call Centre Outsourcing Market Revenue, 2018 – 2028, (US$ Mn) 
FIG. 17 Latin America Contact and Call Centre Outsourcing Market Revenue, 2018 – 2028, (US$ Mn)
FIG. 18 MEA Contact and Call Centre Outsourcing Market Revenue, 2018 – 2028, (US$ Mn)

Key Takeaways:

1. Market value and estimate of the Contact and Call Centre Outsourcing market for the period from 2020 to 2028
2. Compounded annual growth rate (CAGR%) for individual segments in various regional markets for a period from 2020 to 2028
3. Value chain analysis
4. Market share study combined with competitive landscape of major players
5. Profiles of major market players covering overall business operations, geographic occurrence, product portfolio, financial status and news coverage 

List of Tables

TABLE  Market Snapshot: Global Contact and Call Centre Outsourcing Market
TABLE  Impact Pointers
TABLE  Impact Analysis of Drivers and Restraints
TABLE  North America Contact and Call Centre Outsourcing Market Value, By Segment1, 2018 – 2028
TABLE  North America Contact and Call Centre Outsourcing Market Value, By Segment2, 2018 – 2028
TABLE  North America Contact and Call Centre Outsourcing Market Value, By Country, 2018 – 2028
TABLE  Europe Contact and Call Centre Outsourcing Market Value, By Segment1, 2018 – 2028
TABLE  Europe Contact and Call Centre Outsourcing Market Value, By Segment2, 2018 – 2028
TABLE  Europe Contact and Call Centre Outsourcing Market Value, By Country, 2018 – 2028
TABLE  Asia Pacific Contact and Call Centre Outsourcing Market Value, By Segment1, 2018 – 2028
TABLE  Asia Pacific Contact and Call Centre Outsourcing Market Value, By Segment2, 2018 – 2028
TABLE  Asia Pacific Contact and Call Centre Outsourcing Market Value, By Country, 2018 – 2028
TABLE  Latin America Contact and Call Centre Outsourcing Market Value, By Segment1, 2018 – 2028
TABLE  Latin America Contact and Call Centre Outsourcing Market Value, By Segment2, 2018 – 2028
TABLE  Latin America Contact and Call Centre Outsourcing Market Value, By Country, 2018 – 2028
TABLE  MEA Contact and Call Centre Outsourcing Market Value, By Segment1, 2018 – 2028
TABLE  MEA Contact and Call Centre Outsourcing Market Value, By Segment2, 2018 – 2028
TABLE  MEA Contact and Call Centre Outsourcing Market Value, By Country, 2018 – 2028
TABLE  Alorica Inc: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Arvato: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Atento: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Comdata Group: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  DATAMARK INC: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Merchants SA (Pty) LTD: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Sitel Group: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Sykes Enterprises, Incorporated: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Teleperformance: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
TABLE  Teletech Holdings: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent News and Announcements)
 

List of Figures

FIG.  Global Contact and Call Centre Outsourcing Market: Research Methodology
FIG.  Top-Down and Bottom Up Approach
FIG.  Global Contact and Call Centre Outsourcing Market, By Segment1, 2019 (US$ Mn)
FIG.  Global Contact and Call Centre Outsourcing Market, By Segment2, 2019 (US$ Mn)
FIG.  Global Contact and Call Centre Outsourcing Market, By Geography, 2019 (US$ Mn)
FIG.  Global Contact and Call Centre Outsourcing Market Value and Growth, 2018 – 2028, (US$ Mn) (Y-o-Y %)
FIG.  Attractive Investment Proposition
FIG.  Market Positioning of Key Contact and Call Centre Outsourcing Providers, 2016
FIG.  Global Contact and Call Centre Outsourcing Market Value Share, By Segment1, 2019 & 2028 (% Value)
FIG.  Global Call Center Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Contact and Call Centre Outsourcing Market Value Share, By Segment2, 2019 & 2028 (% Value)
FIG.  Global IT and Telecom Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Manufacturing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Transport and Logistics Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Healthcare and Pharmaceutical Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Others Market Value, 2018 – 2028, (US$ Mn)
FIG.  Global Market Value, 2018 – 2028, (US$ Mn)
FIG.  U.S. Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Canada Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  UK Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Germany Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  France Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Rest of Europe Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  China Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Japan Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  India Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Rest of Asia Pacific Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Mexico Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Brazil Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Rest of Latin America Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  GCC Countries Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  South Africa Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)
FIG.  Rest of MEA Contact and Call Centre Outsourcing Market Value, 2018 – 2028, (US$ Mn)