Call Center AI Market by Component (Compute Platforms, Solutions, and Services), Deployment Type (Cloud and On-premises), Vertical (BFSI, Retail & E-commerce, Telecom, Healthcare, Media & Entertainment), and Region - Global Forecast to 2024

Abstract
Apex Market Research has published a new report titled ”Global Call Center AI Market share, forecast data, In-Depth Analysis, and Forecast, 2020-2027”. According to the report, The global Call Center AI market is estimated to grow from USD 800 billion in 2019 to USD 2800 billion by 2024, at a CAGR of 28.5%. The report offers in-depth insights, revenue details, and other vital information regarding the global Call Center AI market and the various trends, drivers, restraints, opportunities, and threats in the target market till 2027.

Attractive Opportunities in the Call Center AI market

The report covers an in depth description, competitive scenario, wide product portfolio of key vendors and business strategy adopted by competitors along with their SWOT analysis, revenue, sales and Porter's Five Forces Analysis.
Global Call Center AI market report offers in-depth insights, revenue details, and other vital information regarding the global Call Center AI market, and the various trends, drivers, restraints, opportunities, and threats in the target market till year 2027. Hence, it covers the impact of these drivers and restraints on demand for this market during the forecast period.
It provides historical data along with future forecast as well as detailed analysis of market on a global, regional and country level. Important market data of this market is projected in the form of tables, graphics, and pictures. On a regional basis, the market is categorized into five regions that include North America, Europe, Asia Pacific, Latin America, and Middle & East Africa. It analyzes complete scenario of each and every region along with highest shareholder of Call Center AI market. The major players operating into Call Center AI Market include: IBM (US)
Google (US)
Microsoft (US)
AWS (US)
SAP (US)
Oracle (US)
Nuance (US)
Artificial Solutions (Spain)
Avaya (US)
Haptik (India)
EdgeVerve (India)
NICE inContact (US)
Avaamo (US)
Kore.ai (India)
Inbenta (US)
Rulai (US)
Creative Virtual (UK)
Pypestream (US)
Conversica (US)
Talkdesk (US)
and Zendesk (US) Scope Of the Report
Report Parameters Details of Parameter
Market Size 2020-2027
Based Year 2019
Forecast Period Covered 2020-2027
Units for value Million (USD)
Covered Segments Component, Deployment Type, Vertical, and Region
Region Covered North America (the United States, Canada, and Mexico)
Europe (Germany, UK, France, Italy, and Russia, etc.)
Asia-Pacific (China, Japan, ASEAN, India, and Korea)
The Middle East and Africa (UAE, Egypt, South Africa, Saudi Arabia)
South America (Brazil, Chile, Peru, and Argentina)
This research report categorizes the Call Center AI market to forecast revenues and analyze trends in each of the following submarkets:

Based on Component, the call center AI market has the following segments:

  • Compute Platforms
  • Solutions
  • Services
    • Training & Consulting
    • System Integration & Deployment
    • Support & Maintenance

Based on Deployment type, the call center AI market has the following segments:

  • Cloud
  • On-premises

Based on Vertical, the call center AI market has the following segments:

  • BFSI
  • Media & Entertainment
  • Retail & eCommerce
  • Travel & Hospitality
  • Telecom
  • Healthcare
  • Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities)
By geography, this market has been segregated into five regions with revenue and growth rate of Call Center AI from 2020 to 2027,
There are 13 chapters to put on view for Call Center AI Market:
Chapter 1: Market Overview, Drivers, Restraints and Opportunities, Segmentation overview Chapter 2: Market competition by Manufacturers Chapter 3: Production by Regions Chapter 4: Consumption by Regions Chapter 5: Production, By Types, Revenue and Market share by Types Chapter 6: Consumption, By Applications, Market share (%) and Growth Rate by Applications Chapter 7: Complete profiling and analysis of Manufacturers Chapter 8: Manufacturing cost analysis, Raw materials analysis, Region-wise manufacturing expenses Chapter 9: Industrial Chain, Sourcing Strategy and Downstream Buyers Chapter 10: Marketing Strategy Analysis, Distributors/Traders Chapter 11: Market Effect Factors Analysis Chapter 12: Market Forecast Chapter 13: Call Center AI Research Findings and Conclusion, Appendix, methodology and data source Data type include capacity, production, market share, price, revenue, cost, gross, gross margin, growth rate, consumption, import, export have been determined using secondary sources and verified primary sources. Industry chain, manufacturing process, cost structure, marketing channel are also analyzed in this report. Industry Chain Analysis Raw Material and Suppliers Equipment and Suppliers Manufacturing Process Manufacturing Cost Structure Manufacturing Plants Distribution Analysis Available Customizations We can also provide customized report as per company's specific needs. We can also provide the customized separate regional or country-level reports, for the specific region as per client requirement.
Chapter 1 Industry Overview 1.1 Call Center AI Market Overview 1.1.1 Call Center AI Product Scope 1.1.2 Market Status and Outlook 1.2 Global Call Center AI Market Size and Analysis by Regions (2015-2019) 1.2.1 North America Call Center AI Market Status and Outlook 1.2.2 EU Call Center AI Market Status and Outlook 1.2.3 Japan Call Center AI Market Status and Outlook 1.2.4 China Call Center AI Market Status and Outlook 1.2.5 India Call Center AI Market Status and Outlook 1.2.6 Southeast Asia Call Center AI Market Status and Outlook 1.3 Global Call Center AI Market Segment Based on Component, the call center AI market has the following segments:
1.3.1 Introduction
1.3.1.1 Market Estimates And Forecast 2015-2027
1.3.1 Compute Platforms
1.3.1.1 Market Estimates And Forecast By Country, 2015-2027
1.3.2 Solutions
1.3.2.1 Market Estimates And Forecast By Country, 2015-2027
1.3.2 Services
1.3.2.1 Training & Consulting
1.3.2.2 System Integration & Deployment
1.3.2.3 Support & Maintenance
1.3.2.4 Market Estimates And Forecast By Country, 2015-2027
1.4 Global Call Center AI Market Segment Based on Deployment type, the call center AI market has the following segments:
1.4.1 Introduction
1.4.1.1 Market Estimates And Forecast 2015-2027
1.4.1 Cloud
1.4.1.1 Market Estimates And Forecast By Country, 2015-2027
1.4.2 On-premises
1.4.2.1 Market Estimates And Forecast By Country, 2015-2027
1.5 Global Call Center AI Market Segment Based on Vertical, the call center AI market has the following segments:
1.5.1 Introduction
1.5.1.1 Market Estimates And Forecast 2015-2027
1.5.1 BFSI
1.5.1.1 Market Estimates And Forecast By Country, 2015-2027
1.5.2 Media & Entertainment
1.5.2.1 Market Estimates And Forecast By Country, 2015-2027
1.5.3 Retail & eCommerce
1.5.3.1 Market Estimates And Forecast By Country, 2015-2027
1.5.4 Travel & Hospitality
1.5.4.1 Market Estimates And Forecast By Country, 2015-2027
1.5.5 Telecom
1.5.5.1 Market Estimates And Forecast By Country, 2015-2027
1.5.6 Healthcare
1.5.6.1 Market Estimates And Forecast By Country, 2015-2027
1.5.7 Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities)
1.5.7.1 Market Estimates And Forecast By Country, 2015-2027
Chapter 2 Global Call Center AI Competition Analysis by Players 2.1 Global Call Center AI Market Size (Million USD) by Players (2015-2019) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future Chapter 3 Company (Top Players) Profiles and Key Data 3.1 IBM (US) 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 IBM (US), Call Center AI Revenue (Million USD) (2015-2019) 3.1.5 Recent Developments 3.2 Google (US) 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Google (US), Call Center AI Revenue (Million USD) (2015-2019) 3.2.5 Recent Developments 3.3 Microsoft (US) 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Microsoft (US), Call Center AI Revenue (Million USD) (2015-2019) 3.3.5 Recent Developments 3.4 AWS (US) 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 AWS (US), Call Center AI Revenue (Million USD) (2015-2019) 3.4.5 Recent Developments 3.5 SAP (US) 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 SAP (US), Call Center AI Revenue (Million USD)(2015-2019) 3.5.5 Recent Developments 3.6 Oracle (US) 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Oracle (US), Call Center AI Revenue (Million USD)(2015-2019) 3.6.5 Recent Developments 3.7 Nuance (US) 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Nuance (US), Call Center AI Revenue (Million USD)(2015-2019) 3.7.5 Recent Developments 3.8 Artificial Solutions (Spain) 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Artificial Solutions (Spain), Call Center AI Revenue (Million USD) (2015-2019) 3.8.5 Recent Developments 3.9 Avaya (US) 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Avaya (US), Call Center AI Revenue (Million USD) (2015-2019) 3.9.5 Recent Developments 3.10 Haptik (India) 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Haptik (India), Call Center AI Revenue (Million USD) (2015-2019) 3.10.5 Recent Developments Chapter 4 Global Call Center AI Market Size Type (2015-2019) 4.1 Global Call Center AI Market Size by Type (2015-2019) Chapter 5 Global Call Center AI Market Size Application (2015-2019) 5.1 Global Call Center AI Market Size by Application (2015-2019) 5.2 Potential Application of Call Center AI in Future 5.3 Top Consumer / End Users of Call Center AI Chapter 6 North America Call Center AI Development Status and Outlook 6.1 North America Call Center AI Market Size (2015-2019) 6.2 North America Call Center AI Market Size by Application (2015-2019) Chapter 7 EU Call Center AI Development Status and Outlook 7.1 EU Call Center AI Market Size (2015-2019) 7.2 EU Call Center AI Market Size by Application (2015-2019) Chapter 8 Japan Call Center AI Development Status and Outlook 8.1 Japan Call Center AI Market Size (2015-2019) 8.2 Japan Call Center AI Market Size by Application (2015-2019) Chapter 9 China Call Center AI Development Status and Outlook 9.1 China Call Center AI Market Size and Forecast (2015-2019) 9.2 China Call Center AI Market Size by Application (2015-2019) Chapter 10 India Call Center AI Development Status and Outlook 10.1 India Call Center AI Market Size and Forecast (2015-2019) 10.2 India Call Center AI Market Size by Application (2015-2019) Chapter 11 Southeast Asia Call Center AI Development Status and Outlook 11.1 Southeast Asia Call Center AI Market Size and Forecast (2015-2019) 11.2 Southeast Asia Call Center AI Market Size by Application (2015-2019) Chapter 12 Market Forecast by Regions and Application (2020-2027) 12.1 Global Call Center AI Market Size (Million USD) by Regions (2020-2027) 12.1. North America Call Center AI Revenue and Growth Rate (2020-2027) 12.1.2 EU Call Center AI Revenue and Growth Rate (2020-2027) 12.1.3 China Call Center AI Revenue and Growth Rate (2020-2027) 12.1.4 Japan Call Center AI Revenue and Growth Rate (2020-2027) 12.1.5 Southeast Asia Call Center AI Revenue and Growth Rate (2020-2027) 12.1.6 India Call Center AI Revenue and Growth Rate (2020-2027) 12.2 Global Call Center AI Market Size by Application (2020-2027) Chapter 13 Call Center AI Market Dynamics 13.1 Call Center AI Market Opportunities 13.2 Call Center AI Challenge and Risk 13.2.1 Competition from Opponents 13.2.2 Downside Risks of Economy 13.3 Call Center AI Market Constraints and Threat 13.3.1 Threat from Substitute 13.3.2 Government Policy 13.3.3 Technology Risks 13.4 Call Center AI Market Driving Force 13.4.1 Growing Demand from Emerging Markets 13.4.2 Potential Application Chapter 14 Market Effect Factors Analysis 14.1 Technology Progress/Risk 14.1.1 Substitutes 14.1.2 Technology Progress in Related Industry 14.2 Consumer Needs Trend/Customer Preference 14.3 External Environmental Change 14.3.1 Economic Fluctuations 14.3.2 Other Risk Factors Chapter 15 Research Finding /Conclusion Chapter 16 Methodology and Data Source 16.1 Methodology/Research Approach 16.1.1 Research Programs/Design 16.1.2 Market Size Estimation 16.1.3 Market Breakdown and Data Triangulation 16.2 Data Source 16.2.1 Secondary Sources 16.2.2 Primary Sources 16.3 Disclaimer 16.4 Author List
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